Regardless of the extent to which specific implementations of SharePoint 2010 have been customized, we think it makes sense for IT to set reasonable expectations for end users as to the training content that they will receive, so that they can perform required tasks with SharePoint. After all, there are clear cost/benefit trade offs for the development of custom training programs, content and methods.
With regards to the cost of producing custom video training content for SharePoint 2010, we can say, with confidence, that these production costs are a magnitude higher than is the cost of purchasing any of our video training courses for SharePoint 2010 end users.
Further, in many cases the SharePoint 2010 procedures that end users must perform to complete daily tasks are simply named differently, and, thus, poorly packaged for use. IT can certainly create new names for procedures to specifically align best practices with the requirements included for custom line-of-business procedures. There is little need to opt for an entirely custom presentation. Further, as we have just now alluded to above, there are significant cost savings to be realized by convincing end users to utilize publicly available content for training purposes.
Finally, we think that a case can certainly be made to plan for a minimum number of in-person training classes for end users, while extracting the maximum benefit from video training content with a solution like VisualSP™. We have carefully designed this product to include many of the suggestions of our customers, as well as some points that we have gleaned from our conversations with Information Architects working with SharePoint 2010.
In sum, an integrated training solution that includes consulting services, video training content on out-of-the-box SharePoint operation, and a delivery mechanism that exploits the SharePoint 2010 ribbon as a uniquely useful location for end users to access technical training content is the best option for IT organizations committed to hastening user adoption, but wary of spending too much on otherwise unnecessary custom training features.
If you share our view and can benefit from the services of a third party as you address the specifics for user training within your SharePoint 2010 adoption strategy, please consider Rehmani Consulting, Inc. You can either telephone us at +1 630-786-7026 or contact us via email with any questions you may have about this video, the InfoPath 2010 set, and possible applications for individual as well as organizational-level viewing and use.
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