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Purchasing Instructional Video Tutorials for End Users for SharePoint 2010 Leads to Substantial Support Cost Savings

For a group of 1K end users, a purchase of our end user video tutorials for SharePoint 2010 and our set of tutorial videos for SharePoint 2010 Site Collection Administrators represents a one time expense of a mere $4.95 per end users. We do not charge an annual subscription fee for these sets of tutorial videos, therefore there are no recurring charges for the use of our training content. As we have written elsewhere in this blog, we provide this complete set of 105 short instructional videos on a DVD, suitable for installation on a corporate Intranet within a SharePoint sub site.

Acquiring our collection can go a long way towards substantially reducing support costs for the same group of end users and SharePoint Site Collection Administrators. End users have little if any core commitment to SharePoint. When they are required to perform data entry within a SharePoint 2010 platform environment, their attention to specific details with regard to low level functions like setting up lists, or migrating Outlook functions over to SharePoint is minimal; nevertheless, facilitating end user implementation of SharePoint for these specific functions is an important goal of any adoption initiative. Further, loading Outlook contacts into SharePoint, along with building SharePoint lists from spreadsheet data opens useful opportunities to add important information into Business Intelligence (BI) activities.

The specific impact on Tier 1 support staff can be substantial. With short tutorial videos readily available within the SharePoint workspace on a sub site, IT support has a new option: simply direct end users to specific videos on the sub site for “stock” answers to popular questions. What was a 5min telephone call to support prior to the aquisition of our end user video tutorial collection, becomes a 30sec call dedicated to providing the user with the location of a video that covers a topic on the SharePoint 2010 sub site.

Reducing 5min telephone calls to calls more in the range of 30sec each 10, 20, 30, or more times per workday delivers substantial benefit, not to mention impressive cost savings. At an average hourly cost of $50.00 (when all factors are included) for Fortune 500 companies that require a dedicated IT support function for SharePoint 2010, reducing support time by 2hrs per day ($100) translates into an opportunity to completely amortize the expense of our set of videos within 2.5 months. We are entirely confident that most anyone taking a serious look at support alternatives will note the substantial savings represented by an aquisition of our set of end user and Site Collection Administrator tutorials for SharePoint 2010.

We welcome opportunities to provide further detail on the savings represented by a purchase of our instructional video sets. Please either call us at (630) 786-7026, or Contact Us. We will be happy to discuss this topic at greater length.

As ever, use this link to place an order for an annual subscription to SharePoint-Videos instructional content

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