Congratulations, your company decides to implement cloud, but how do you begin to support the Office 365 service?

The day personnel within a larger organization receive management approval to leverage cloud, SaaS offers (including Microsoft’s Office 365) may be a cause for celebration. But if your team is responsible for support, planning for the Office 365 service to be up and running 7×24 can be a headache. So it makes sense to use the same occasion to kick off a support plan for Office 365. Microsoft offers a two part video tutorial on planning how to troubleshoot Office 365 via Microsoft Virtual Academy (MVA) and Channel 9. The first of the webcasts is titled Office 365 Troubleshooting: (01)…
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