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Low Levels of User Adoption Continue to Tarnish the Success of SharePoint Implementations by Large Communities of Users

According to content posted on the Titus, Inc. web site, the report on SharePoint published in September of 2013 by AIIM, SharePoint 2013 – Clouding the Issues indicates low levels of adoption as a major hindrance to the success of SharePoint implementations for large communities of users.

If you have a stake in the success of SharePoint for your community, then this obstacle to success can actually lead to insomnia. It’s difficult to deliver on an expected return on investment if end users still fail to adopt the computing system you need them to use to achieve the operating cost reduction you expected when you approved a plan to purchase SharePoint. Whether it’s a help system published as a small circle with a question mark published at the far right of the SharePoint 2013 end user interface, or a publishing method to shared document libraries filled with many counter-intuitive procedures, end users remain very challenged by SharePoint and at as loss to find solutions to their needs.

When these end users play other, more pressing roles within their communities, the high rate at which they opt to abandon the platform should become completely understandable.

We publish sets of video tutorials on SharePoint for end users. The videos in each of our sets for SharePoint 2010, and 2013 are specifically optimized for the type of end user busy with work responsibilities completely separate from SharePoint, but who, nonetheless, is being asked to completely her work in a SharePoint computing environment.

These videos, broadly speaking, are very short in length; never used to address more than one topic; and completely devoid of abstraction and/or theory. Our customers have used these sets, with great success, to achieve comparatively high levels of user adoption of SharePoint within their communities. We can certainly elaborate on this information upon request, so please don’t hesitate to contact us if you’d like further information on this point.

Ira Michael Blonder

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