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Visit the Office web site to access the Admin Portal for Office 365

It’s possible to access the Office 365 admin portal through Office.com. Just visit the site, click on the login button, authenticate and access your portal. When I tried the same approach, I was redirected to the Office 365 portal, and, subsequently, to the Office 365 Admin Center.

As the first demonstration included with this webcast illustrates, the color coded symbol to the left of each tenant service in the example is meant to provide Office 365 administrators with rapid access to a health summary for the service. The three options are Green for healthy, Amber for a tenant with some issue or other, and Red for a non functioning service. These symbols appeared to be working fine for our Office 365 E3 tenant. My only comment would be a request to make the symbols more prominent.

The two amber messages I received when I logged into to our Office 365 admin center are worth further comments. When I clicked on “Investigating” (the first of the two services with issues was our Office 365 Portal), a summary of the issue appeared in a pop up window on the Office 365 admin center screen. But when I clicked on the “details” link at the bottom of the content in the pop up window, I was taken off of the Office 365 admin center, altogether, and landed on another page. In my opinion, it would be better if a click on the details link simply expanded the size of the pop up window.

When I clicked on the “in extended recovery” link to the right of our SharePoint service, the pop up window notified me of issues with SharePoint Newsfeeds. The notice included an estimate of 100% impact of this issue across our user community.

Curtis Sawin, one of the two leaders of this webcast explained the second “detail link” as a method Microsoft has implemented to “be as transparent as possible” about service issues. But when I clicked on the details link at the bottom of the content in the pop up window explaining the degraded SharePoint service, I received a rather cryptic report “Preliminary Root Cause: An update to the environment caused impact to the infrastructure that facilitates newsfeed cache and search services.” In my opinion it would be better not to refer to this report as a “root cause”. The language is ambiguous and led me simply to ponder further about the issue.

We will explore this demonstration further in the next post to this blog.

©2014, Ira Michael Blonder & Rehmani Consulting, Inc. All Rights Reserved

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