Microsoft has invested deeply in user training as a method of driving marketplace adoption of its Office 365 computing platform. The last component pushed into prominence as something enterprise consumers should learn to use is Skype for Business, which was formerly known as Lync.
Just yesterday, January 14, 2015, in a post to the Office Blog titled Skype for Business sessions now included in Office 365 Summits, the Lync Team informed us about the availability of multi level training for this Office 365 component. Training tracks on Skype for Business will be offered to all three of the training tracks included in the Office 365 Summit events to be held through the spring of 2015 in Mexico City, Sao Paolo, Johannesburg, Amsterdam, and Sydney. “IT Pro”, “Developer” and “Adoption” tracks will be featured at each of these events.
I attended the first of these summits, which was held last October in New York City. I chose the Adoption track and would recommend this track for stakeholders, from business units, in an Office 365 implementation plan. The sessions I attended were led by individuals with experience performing the same type of training for Yammer. I thought their experience set fit very well with the needs I noticed in other participants in the track who spoke to low levels of end user understanding of SharePoint, as well as Office 365 computing features. To put it simply, promoting a cloud SaaS offer like Yammer to enterprise computing consumers habituated on on-premises computing systems appears to me to have been just the kind of very challenging exercise anyone would need to “tune up” for a similar effort, albeit for Microsoft’s Office 365 platform. These folks knew how to get their point across.
A word on why it makes sense to train on Skype for Business may be helpful for some readers. We have maintained an Office 365 E3 plan for almost two years. Our staff still finds it challenging to successfully use the online meeting feature of the platform. Apparently Skype for Business has a lot to offer in addition to shared desktop meetings. So for readers interested in implementing online meetings and the rest of the Skype for Business feature set, attending the track either in person, or via recorded webcast should make sense.
©2015, Ira Michael Blonder & Rehmani Consulting, Inc. All Rights Reserved