This is a second post on topics germaine to a new web site launched by Microsoft in early October, 2014, the Office 365 Customer Success Center. This post describes the “Get related resources” and “Learn how it works” tabs included with each of the 5 “Scenarios” presented on the site. The first post on this topic is titled Microsoft Debuts a Success Site for Office 365.

The old adage “be sure to look below the surface (no pun intended)” applies to the Office 365 Customer Success Center web site. Readers with a high level of interest in any one of the 5 “Scenarios” for an Office 365 implementation, or, better yet, all of them, will want to click on the “Get related resources” and “Learn how it works” buttons included with each.

Get related resources

and save a lot of effort putting together your implementation plan. A click on this button from any one of the 5 listed “Scenarios” lands a visitor on the same page, which is a list of content provided at no charge by Microsoft.

As we just mentioned, some of this content would otherwise carry a price. All of the content can certainly be consumed to save a lot of time otherwise required to structure a promising plan for implementing Office 365. For example, the “Countdown Template” includes professionally rendered graphic elements and is editable. So organizations can simply fill in the blanks to put together an arguably attractive marketing communications piece entirely suitable for distribution to internal personnel.

The content included for each of the 5 “Scenarios” in each section of the “Get Started” and “Ongoing Learning” columns will save almost any organization a lot of time. Of course time means money, so we recommend Office 365 stakeholders take the time required to reviewing each of these pieces. The “Ongoing Learning” section includes links to video presentations on Youtube. The “Get Started” examples are marketing communications templates, which are editable. Why take the risk of missing the right phrasing proven to motivate personnel within an organization like yours, when Microsoft provides this content to you at no charge. No brainer, right?

Learn how it works

Readers will likely find the “Learn how it works” section to be a “productivity hub” on steroids. The only “want to have” we would express about this set of training content is a wish list request for more video content. Each of the training aids is composed of text and images. But we would recommend Microsoft consider adding video training to this set. Of course SharePoint-Videos is an enthusiastic champion of video training, which we think would really benefit this already great section of the site.

Training content is all directed to the actual Office 365 user, so stakeholders attentive to the need for end user support will likely want to incorporate this content into their support plan.

In the next post to this blog we will take a look at the “Adoption” section of the Office 365 Customer Success Center site.

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